Dear officer,
I transferred from Rogers to Fido on Nov 15, but I was not able to response to the Rogers port request message in 90 minutes as I was on a course exam at the time.
In the past several days, I came to Live Chat about the port request failure issue, and I was always told "Okay, a specialist will be with you as soon as one is available." But I have tried more than 30 times, it always end up with session timeout and there's never any specialist showed up. Then I tried to call Customer Service today, I was told to wait 30 minutes in the queue to get an agent talking to me, but I waited more than 1 hour, no one was available and I had to drop.
As a student, I don't have much money and transferred to Fido to save money, but now I have to double pay Rogers and Fido bills which is so frustrating. And the final exam season is coming, I don't have much time to try Live Chat and Customer Service call again and again.
Could you pls let me know if there's a better way to help me resolve the issue? May any specialist contact or email me and re-initiate the port request? Or if I go to Fido shop where I bought the plan, may they help re-initiate the port request? Thanks a lot!
