Can't login in into My Account (WEB) and finish transaction.

[OKKO88]

I'm an old customer who ported to another company a couple of years ago and decided to go back to Fido. Tried to buy a new plan but can't finish the transaction because the system asks me to log in to my previous account and I get a constant warning "This Page is Temporarily Unavailable", thus not being able to buy anything or even update my info.

So there's any solution for this or I'll have to use a secondary email to buy your company services, which let's face it it's very inconvenient. 

Thank you.

[FidoSaad]

Hey there @OKKO88,

Welcome to the Community

New users have the ability to create a new account to set up the account and activate a service. However, seeing as you already have an old account with us and would like to keep using the same email, we'll need to take a closer look at the situation.

To better assist you, reach out to us at these channels and a Fido representative will take it from there.

Cheers!