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Can't Register for Pre-Paid account

coolspot
I'm a contributor level 2
I'm a contributor level 2

Hello,

 

I signed up for a Fido pre-paid account yesterday and ported my number in. 

 

However, when I try to sign up for online management of the prepaid account I get an error "Oops We've Hit a Snag" on the PrePaid registration page.

 

How long does it take for a Fido account to be active before I can register for prepaid services?

 

Thanks.

2 REPLIES 2

Cawtau
Senior MVP Senior MVP
Senior MVP

Hello Coolspot,

 

  Unfortunately, I don't believe online support for pre-paid accounts is available anymore (see here). I believe you would need to call them to manage your services and account. You might need to purchase a voucher to initially add funds to your account.

 

Hope this helps 😀

 

Cheers


coolspot
I'm a contributor level 2
I'm a contributor level 2

Here is the exact error message ... 

coolspot_0-1694857380811.png