Can't Login Using My Phone Number

Can't Login Using My Phone Number

Can't Login Using My Phone Number

SOLVED
Kekszemu1
I'm a Participant Level 2

Can't Login Using My Phone Number

I've been logging into MyAccount through fido.ca using my phone number as my Username, for years now. Suddenly today, it rejected my login indicating I can no longer access MyAccount with my phone number. To manage my services I must now register a new MyAccount profile.  What is up with that?!  Not sure how to proceed at this point as I cannot get into my account.  Thanks!

 

Accepted Solution

Re: Can't Login Using My Phone Number

Solved by Moderator

Hey @Kekszemu1,

 

Is your number still active?

 

We would recommend that you create a profile with your email address. This way you'd be able to manage your account whether your number is deactivated, or changed as well.

View solution in context
1 REPLY 1
FidoSaira
Moderator

Hey @Kekszemu1,

 

Is your number still active?

 

We would recommend that you create a profile with your email address. This way you'd be able to manage your account whether your number is deactivated, or changed as well.