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Can't Login Using My Phone Number

Kekszemu1
I'm a participant level 2
I'm a participant level 2

I've been logging into MyAccount through fido.ca using my phone number as my Username, for years now. Suddenly today, it rejected my login indicating I can no longer access MyAccount with my phone number. To manage my services I must now register a new MyAccount profile.  What is up with that?!  Not sure how to proceed at this point as I cannot get into my account.  Thanks!

 

1 REPLY 1

FidoSaira
Moderator
Moderator

Hey @Kekszemu1,

 

Is your number still active?

 

We would recommend that you create a profile with your email address. This way you'd be able to manage your account whether your number is deactivated, or changed as well.