Can't Login Using My Phone Number

[Kekszemu1]

I've been logging into MyAccount through fido.ca using my phone number as my Username, for years now. Suddenly today, it rejected my login indicating I can no longer access MyAccount with my phone number. To manage my services I must now register a new MyAccount profile.  What is up with that?!  Not sure how to proceed at this point as I cannot get into my account.  Thanks!

[FidoSaira · Accepted solution]

Hey @Kekszemu1,

Is your number still active?

We would recommend that you create a profile with your email address. This way you'd be able to manage your account whether your number is deactivated, or changed as well.