This insurance company will not replace my phone, although it was stolen from me and I have sent all the information they asked for. They keep asking you for additional documents even though you provide all the necessary documents request they won't accept your request
This insurance company is a big game player. If you are thinking of signing up with Brightstar DO NOT.
I lost my device on May 23 and raised a request on June 3 .they have requested me to submit Utility bill which i don't have as am an international traveler and finally they kept me waiting for 45day they rejected my claim.
Reason for rejection never knows they won't provide any information . Literally, I have contacted them to provide the information for more than 20 times
Welcome to the community
I'm sad to learn about how your claim went with Brightstar, This is definitely not the kind of experience we want for our customers.
I'll send you a PM so we can take a look at your account with you. Talk to you soon!