New phone won't connect

New phone won't connect

New phone won't connect

I'm a Participant Level 1

New phone won't connect

Just got a new phone and updated sim card. Now I have no network. Support has been awful.

1 REPLY 1
Moderator

Hey @Edv2003!

 

Hope you're enjoying your new phone, let's figure out what's going on with the network so that you can use all features Smiley

 

Did you activate the new SIM via Fido.ca and get a confirmation it was done successfully?

 

Also, have you tried restarting the device?

 

Let us know and we'll go from there. We may have to send you a PM in order to take a closer look.