Pay too much on a bill. Where will the money go?

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I'm a Participant Level 1 Bb_me
I'm a Participant Level 1

Pay too much on a bill. Where will the money go?

Hi,

 

I just realized that I accidentally pay the same bill twice, about a week from one another. Will the extra money stay in my account and pay the next bill automatically? Please let me know whatever way.

 

Thanks in advance

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Re: Pay too much on a bill. Where will the money go?

Hello @Bb_me

 

The money will indeed be kept on your account. If you have a postpaid account, the second payment will remain on your account and will be shown with a minus sign in front of the amount. You can verify this by accessing your account balance through your online account or through the application. 

 

And to answer your question, you're correct, the balance will be used to pay for your next billing cycle. You can make sure that it covers your next monthly fee by verifying your upcoming invoice. 

 

Hope this clarifies. Smiley 

 

 

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Re: Pay too much on a bill. Where will the money go?

Hello @Bb_me

 

The money will indeed be kept on your account. If you have a postpaid account, the second payment will remain on your account and will be shown with a minus sign in front of the amount. You can verify this by accessing your account balance through your online account or through the application. 

 

And to answer your question, you're correct, the balance will be used to pay for your next billing cycle. You can make sure that it covers your next monthly fee by verifying your upcoming invoice. 

 

Hope this clarifies. Smiley 

 

 



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