Brightstar approval documents

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I'm a Participant Level 1 Baldeepgill2015
I'm a Participant Level 1

Brightstar approval documents

So i lost my I phone XS Space grey 64GB on June 26, 2019. I made a service request on 27 june. Bright star ask me to upload various documents for approval. 
1. Statutory declaration 

2. Copy of ID

3. Utility bill

 

so these documents has been submitted and completed by the insurance company. 

but living in rented place without any agreement. how can a person can give them any UTILITY BILL OR PROOF OF ADDRESS? 
. Further when it comes to utility bill, how can a home hydro bill, gas bill or document can be on my name if i am not the owner. Even I applied for my work permit , so I not a student. And brightstar told me to upload my college trancript with College ID, I did the same, but they again rejected.

THIS IS HOW THESE COMPANIES MADE YOU FOUL> 
You pay CAD 13/month for an year and still they try to make you foul. I contacted so many times and they have the same wordings. we cant go through until you dont submit the utility bill and proof of address.

Can anyone tel me when we need utility bill or proof of address when they ask your Statutory.

Thanks

 

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Re: Brightstar approval documents

Hey @Baldeepgill2015

 

Welcome to the Community. 

 

I'm sad to learn you've been having these kinds of difficulties with your claim. You mentioned that you had spoken with BrightStar about this, just to clarify, was this through an email exchange or did you get a chance to call them and ask if they had alternative documentation options you can provide? 

 

 



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