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Boxing Day Online Purchase

hannahef
I'm a Participant Level 1
I'm a Participant Level 1

Hi!

 

I ordered an iPhone 13 and a plan change online on boxing day but I am not sure if the order went through. I don't see any device added to my fido account and I didn't receive any confirmation email. I did get a confirmation of the plan change but nothing about the phone purchase.

 

Could you please confirm if my order got placed or not. Thanks

12 REPLIES 12

bunbun25
I'm a Contributor Level 1
I'm a Contributor Level 1

I have ordered IPhone 13 on Nov 27th, up to now there isn't any confirmation email or order showed under my a/c, contacted CS at least 10 times to asked, only option I can do....wait!!!!! If Fido can handle such as many order so don't put this promotion, what a silly procedure and company! 

Hokeman
I'm a Participant Level 2
I'm a Participant Level 2

My phone too is "being processed"
(It too was ordered on boxing day)

Because of this, I cannot do anything on my account.


Any way to just go to my local store to pick up the phone?

JDG4K
I'm a Participant Level 2
I'm a Participant Level 2

I guess I'm not alone... I ordered a phone on boxing day and supposed to be a birthday present (Jan 6). I don't think this will be delivered on time. Not even processed yet. Now, i have to get something else. THANKS FIDO!!! You should atleast send an email regarding the delay or whatever - i have to look up through to get an update.

FidoAnthonyZ
Moderator
Moderator

Hello!

 

We have a much higher volume of orders during this period and certain devices are in higher demand which can cause a slight delay to receive your phone. You'll receive an e-mail with a tracking number as soon as it's shipped.



YubeiWu
I'm a Participant Level 3
I'm a Participant Level 3

Hi Hannah,

 

 I ordered an iPhone 13 on 26th and got an email from Fido on 30th, told me that my device order is running late.
Any updates of your order?

 

Yubei

ali2010
I'm a Participant Level 2
I'm a Participant Level 2

Hi, 

I ordered an iPhone 13 on 26 Dec too. But it did not get any confirmation email or delay email. did they mention when they will ship your device? 

I contacted the fido chat service and they told me the delay is related to apple, not fido.

YubeiWu
I'm a Participant Level 3
I'm a Participant Level 3

Hi, I just got another email from fido, told me that my order is still being processed but did not mention when they will ship my order.

ali2010
I'm a Participant Level 2
I'm a Participant Level 2

ok. I checked again with CS. He said it takes 1-2 weeks.

YubeiWu
I'm a Participant Level 3
I'm a Participant Level 3

1-2 weeks since the order date?

ali2010
I'm a Participant Level 2
I'm a Participant Level 2

No, from now!!

YubeiWu
I'm a Participant Level 3
I'm a Participant Level 3

That's ridiculously long...

JH18
I'm a Participant Level 2
I'm a Participant Level 2

Hi Hanna, the same thing has happened to me. I am responding to see their answer to you.