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Billing concerns following departure from Canada

I'm a participant level 1
I'm a participant level 1

Finally I hope to get resolve with Fido billing. The quick n dirty...before departing Canada I contacted Fido to advise I would be out of country for a number of months. It was suggested and accepted that I pre pay a maintenance fee to hold my account and cellular number. 
However, Fido continue to invoice my account. I of course have the records from the credit card to display the transaction. 
Can not understand why I am being harassed by Fido. Any others out there with a similar situation? 


Former Moderator
Former Moderator

Hey @Danc11

Welcome to the Fido Community. Smiley 


I am sorry to see you're experiencing difficulties with your billing. I would suggest reaching out through one of the available options on our Contact Us page so we can take a closer look into this with you. 


We can also send you a PM from here if you would prefer. Let us know!