Poor customer service !!!

Poor customer service !!!

Poor customer service !!!

jelias
I'm a Participant Level 1

Poor customer service !!!

I have been a Fido's customer for over 20 years and I never got worse customer service in my life. This is my last attempt to get my issue resolved before I just move to another company. The customer loyalty department was very unhelpful and did not know the products and/or prices that Fido offers either and they left me waiting 2 hours for a service they couldn't provide. Not sure what is hapening to Fido.

1 REPLY 1
FidoSaad
Moderator

Hey there @jelias

 

Welcome to the Community Smiley

 

That's definitely not the type of experience we'd want to offer. Could you tell us a bit more about what happened? What is the situation that you're trying to get resolved?

 

Please note as well that for immediate assistance with your Fido account, you can contact us on these channels to reach a Fido representative.