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Poor customer service !!!

I'm a participant level 1
I'm a participant level 1

I have been a Fido's customer for over 20 years and I never got worse customer service in my life. This is my last attempt to get my issue resolved before I just move to another company. The customer loyalty department was very unhelpful and did not know the products and/or prices that Fido offers either and they left me waiting 2 hours for a service they couldn't provide. Not sure what is hapening to Fido.


Former Moderator
Former Moderator

Hey there @jelias


Welcome to the Community Smiley


That's definitely not the type of experience we'd want to offer. Could you tell us a bit more about what happened? What is the situation that you're trying to get resolved?


Please note as well that for immediate assistance with your Fido account, you can contact us on these channels to reach a Fido representative.