Billing Issue

[dhanya]

Hi!!

I was offered to special promo offer as I was a loyal customer to Chatr. I agreed to 1000 minutes internal call, 3GB data and unlimited text and phone for $40/month. They said they will mail me the new fido SIM card but I didn't recieve any SIM card till today. But I got a mail today informing me about the balance of $101 that I need to pay back before January 22, 2021. 

To conclude, I don't have the SIM and I didn't use it at all. But I have a balance to pay. What am I supposed to do?

[FidoLony]

Hey @dhanya, 

Welcome to the community! 

The bill is processed in advance, which is why it's processed already. That said, the fact that you haven't received your sim card  or any tracking information is odd. Nonetheless, we can surely help you with this! 

You can reach out to our customer care team or send us a private message on Facebook or Twitter. 

Alternatively, we can also Pm you here if you'd like.

[Diulasaint]

call them telling them to adjust your bill at least to the date you received your sim card shippment!!!!!