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Billed for calls never made or rec'd

I'm a Participant Level 1
I'm a Participant Level 1

I got a bill for $100 extra for calls make and rec'd from a phone number I don't know and know for a fact I've never called nor answered from.


The billing period, dates, and times do not show up on my phone log, nor do they match up with my actual activities at those times.


How can something like this happen?


Former Moderator
Former Moderator

Hey @RobynLL!


Were you by any chance travelling? If so, the different time zone can explain why the times don't match.


Also, were the calls to numbers you recognise or to numbers you don't know?


Let us know and we'll go from there! 


Keep in mind you can also contact us so we can take a closer look.