Bill problem

Bill problem

Bill problem

D4vey
I'm a Participant Level 3

Bill problem

Hello, i finished my old contract and got a new one July 13 with a Motorola edge+ on the Fido payment program promotion which it was at 10.99$

With my new contract of 45$ 8gig. My bill is suppose to be 64.38 a month but I'm getting charged the full amount (2.347$) not sure why? 

 

Screenshot_20210805-221529.png

Thanks

4 REPLIES 4
D4vey
I'm a Participant Level 3

Yeah I will contact them and see what's going on. Thank you!

D4vey
I'm a Participant Level 3

The bill I received says I gotta pay 2347$ by the 29th of August instead of monthly payments of 64.38 

KAPABLE-K
MVP

Hello @D4vey,

 

The screenshot you posted does show your monthly charges after tax is $64.38, what exactly is the problem?



Hello again @D4vey,

 

In this case, it would be best to reach out directly to customer service and they can look at your account to see what is going on.