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Bill payment is unaffordable for me.

I'm a participant level 1
I'm a participant level 1

Fido Support;


I am writing to express my concern about the recent $300 long distance charge added to my bill for a call made to Iran. I regret to say that this was my mistake, as I believed I was using Facetime audio when in fact I was making a regular call.


I understand that this charge is within the terms and conditions of my service plan, but I am in a difficult financial situation and cannot afford to pay this bill. I am reaching out to ask for your assistance in waiving this fee.


I have been a loyal customer of Fido for many years and I hope that this one mistake will not negatively impact our relationship. I look forward to hearing from you soon and would appreciate your understanding in this matter.


Thank you for your time and attention.



Senior MVP Senior MVP
Senior MVP

Hello Ehsanshoara,


  Welcome to the community!


  Sorry to hear you incurred an unexpected long-distance charge. I understand you made the call in error, however, if the long-distance call is on the system, I don't think it would be possible to waive that charge. That said, you should note that this forum is community-driven and not intended as a venue for customer services.


  I also understand this is a difficult time and receiving such a bill even more distressing. If you're unable to make full payment on the bill, you might consider trying to arrange a payment schedule. To make an arrangement, you'll need to contact the credit operations department. It should also be mentioned that any arrangement would be at the discretion of the credit operations team.


  If you wish to discuss the matter you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above. Though you would still likely need to contact the Credit Operations team to arrange a payment schedule.


Hope this helps 😀