Bill is Late

Reply
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

Bill is Late

  1. I usually get my bill the 28th of each month and its the 1st now and I have recieved it. Even my account still says I have nothing to pay. Wondering what's up?
Accepted Solution

Re: Bill is Late

Hey @Kcammie!

 

When exactly is your bill cycle date?

 

If your cycle ends the 28th, then the bill can take up to 5 days before it's released so it's still within the regular delays Smiley

 

Once it's ready to be viewed online, you'll get an e-mail to let you know. If ever 5 days pass from the cycle date and you don't get it, let us know!

 

 

View solution in context
Flag this to a Moderator
Message 1 of 2
283 Views
Highlighted
Moderator
Moderator
Solution

Re: Bill is Late

Hey @Kcammie!

 

When exactly is your bill cycle date?

 

If your cycle ends the 28th, then the bill can take up to 5 days before it's released so it's still within the regular delays Smiley

 

Once it's ready to be viewed online, you'll get an e-mail to let you know. If ever 5 days pass from the cycle date and you don't get it, let us know!

 

 



Flag this to a Moderator
Message 2 of 2
276 Views