This is with respect to my concern regarding applying promised bill credit of the remaining $ 100 for my new BYOD Fido mobile plan. Per the plan's terms and conditions, this credit was supposed to be credited to my bill a few months back. Since then I contact around 3-4 times after waiting for the subsequent bills, hoping that the $100 remaining credit would be reflected in the bill. But, each time I called customer service, I was assured that this credit has been applied and will be reflected in the next bill.
Since this tends to repeat in each billing cycle without any solution, I thought to reach out via email so that I don't have to call each time and spend around 1 hr in the call when the representative is investigating leading to nothing.
Just to let you know that when I agreed to this connection with Fido since I was an old returning customer, I had to breach the contract with my previous operator where I had to pay around $400 as a penalty. I was not expecting this quality of service post that.
