I was on Chat with Virgin -- offered me 20GB $25 per month first line, $20 per month 2nd and 3rd line.
While on chat with them, contacted Fido (currently have a fido voice/data line and 2 data lines.
Nice rep offered to match that, took an hour on the phone. Told virgin I'd think about it. I have a copy of the virgin chat.
Sent me two new sims -- plan to port in the 2 numbers ($20 per month). Confirmed multiple times on the phone.
Sims came. Went to port in numbers, and guess what -- he entered the wrong codes. Notes on file clearly show what I was promised. Reps on chat and on phone claim that there is nothing they can do.
So, after wasting another 4 hours today, they cancelled the 2 temp lines, and virgin mobile no longer has the promo.
They claim there will be no fees and cancelled it under "buyer's remorse". They can call it what they want -- I have no "buyer's remorse" but I got screwed because they offered to match another offer (no longer available) and now are not honouring their word -- again, all of this is documented.... nobody is disputing the facts... they are simply refusing to honour their word.
Terrrible terrible customer service. Any advice? I have all the paper trail (and so does fido, including the documented chats, what was offered, the email promising to price match any other plan -- the loyalty rep on the phone ("Sam") actually sounded embarassed.
Any suggestions? Anyone who can make this right?
