Bad customer relations

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I'm a Participant Level 2
I'm a Participant Level 2

Bad customer relations

Why is it Fido doesn't think that it's relevant to put a contact email in plain sight so one can send them a complaint?
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Moderator
Moderator

Re: Bad customer relations

Hey @rholmans

 

We don't offer service via email.  We offer many other options to contact us though.  You can find them all here.



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MVP Prospect
MVP Prospect

Re: Bad customer relations

Hi @rholmans we are here to help tell us what's the issue if it's technical we can assist here. if it's a specific issue personal like billing etc you may prefer reaching a customer representative I personally use the dial in  611 on your Fido phone then option 5 to speak with a live customer representative. 

You can of course  write a post here to complete your feedback for improvements. That will most likely have more impact then any survey cuz it's direct with us all.

Cheers! 

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I'm a Participant Level 2
I'm a Participant Level 2

Re: Bad customer relations

The Fido site is very difficult to maneuver. I had great difficulty in locating the place to reply to messages. I only came upon it by chance. ARRRGH

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MVP Prospect
MVP Prospect

Re: Bad customer relations

Lol @rholmans I know and the site changes all the time too.

 

Meanwhile, if you need anything  it's fast and sure to ask in the community so many nice folks are standby to assist you.

Have a nice evening!

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