So I am writing this post before I contact the Ombudsman. They told me to post my concern here first then contact their office.
1) First Bill (Oct 28-Nov 27)- I got a text from FIDO on Nov 26,2019 at 2:48 PM saying I've used 100% of my data. So at that point I was connected to WI-FI and immediately turned off my data, when I see my bill they say I have been charged 10$ for using 3.84 MB of data. Now the customer service chat guy doesn't understand that sometimes phone accidentally use data (especially Samsung) even if you are on Wi-Fi and they refused to revert the charges of 10$ to my account. I feel this is a bit unfair , so my ideal resolution is getting my 10$ back.
2) Second Bill (Nov 28- Dec 27)- I was charged extra 19.25$ for calling in US but I remember from a chat or call before that I was promised US calling as well as part of my new plan.
So kindly look into this and help me out!