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Billing Issue

I'm a participant level 1
I'm a participant level 1



So I am writing this post before I contact the Ombudsman. They told me to post my concern here first then contact their office.


1) First Bill (Oct 28-Nov 27)-  I got a text from FIDO on Nov 26,2019 at 2:48 PM saying I've used 100% of my data. So at that point I was connected to WI-FI and immediately turned off my data, when I see my bill they say I have been charged 10$ for using 3.84 MB of data. Now the customer service chat guy doesn't understand that sometimes phone accidentally use data (especially Samsung) even if you are on Wi-Fi and they refused to revert the charges of 10$ to my account. I feel this is a bit unfair , so my ideal resolution is getting my 10$ back.


2) Second Bill (Nov 28- Dec 27)- I was charged extra 19.25$ for calling in US but I remember from a chat or call before that I was promised US calling as well as part of my new plan.


So kindly look into this and help me out!



Hello @Utkarsh1


To go over your bills, we will need access to your account. We can also take a look at what was discussed so far.


I'm sending you a PM. Talk to you soon.