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An employee cancelled my service without my knowledge

I'm a participant level 1
I'm a participant level 1

I was talking to an employee on the chat feature the other day and cancelled the chat because they were taking too long to reply to my messages. To my knowledge at 2am that day i received a text message saying my Fido account was cancelled. I requested the chat to be sent to my email right after i ended the chat but it wasn't. I had to call that morning to re-instate my service in which they want me to pay $50 for something that is not my fault. When i contacted fido again via chat as my service was cancelled they said I authorized my account to be cancelled which is not true. Is there anything I can do as I've been a long time customer(which they don't care about apparently) to get them to waive the $50 and for inconviencing me by going to my personal information to cancel my account?



Hello @AliUnknowN,


I would recommend you call customer service and speak to a live agent and they will be able to better assist you.