American Flag 123

American Flag 123

American Flag 123

SOLVED
LindaH54
I'm a Participant Level 3

American Flag 123

Our phone will not ring even from local calls. We get a message showing an American Flag with 123 following when anyone rings.  Some calls get through but not all and it is annoying to miss calls.  Thanks.

Accepted Solution

Re: American Flag 123

Solved by Senior MVP Senior MVP

Hello LindaH54,

 

  Welcome to the community!

 

  It sounds like your phone is not receiving signal at all times. I think the messages you receive following missed calls comes from Fido's voicemail notification service. I'm not sure why the American Flag shows, though. I, too, received one of those messages to notify me that there was a voicemail left. I think it might have been when Fido switched to a new voicemail system, perhaps?? I usually get voicemail-to-text notifications, but that day I received both the American Flag one as well as the text transcript. I now only receive the transcript version which appears to come from the caller's phone number.

 

@FidoSolutions Is the voicemail notification system showing the American Flag for some reason? Unfortunately, I don't have the message anymore to create a screen capture.

 

  What signal strength does your phone show? Is your phone capable of voLTE? If not, you might consider disabling LTE on your device. You can do so by setting your network selection to GSM/WCDMA(UMTS) or 2G/3G. With the exception of voLTE and Wifi-calling, voice calls are transmitted via the '3G' networks. It's possible that there is a delay in your phone switching networks causing your phone to miss calls.

 

  On the other hand, if your phone is supported for Wifi-calling (and has access to Wifi), you might consider trying that feature to see if it might help improve your call situation.

 

  Are you able to test your SIM card in a different device? Simply re-inserting the SIM might also help as well.

 

Hope this helps 😀

 

Cheers

View solution in context
5 REPLIES 5
Cawtau
Senior MVP

Hello LindaH54,

 

  Welcome to the community!

 

  It sounds like your phone is not receiving signal at all times. I think the messages you receive following missed calls comes from Fido's voicemail notification service. I'm not sure why the American Flag shows, though. I, too, received one of those messages to notify me that there was a voicemail left. I think it might have been when Fido switched to a new voicemail system, perhaps?? I usually get voicemail-to-text notifications, but that day I received both the American Flag one as well as the text transcript. I now only receive the transcript version which appears to come from the caller's phone number.

 

@FidoSolutions Is the voicemail notification system showing the American Flag for some reason? Unfortunately, I don't have the message anymore to create a screen capture.

 

  What signal strength does your phone show? Is your phone capable of voLTE? If not, you might consider disabling LTE on your device. You can do so by setting your network selection to GSM/WCDMA(UMTS) or 2G/3G. With the exception of voLTE and Wifi-calling, voice calls are transmitted via the '3G' networks. It's possible that there is a delay in your phone switching networks causing your phone to miss calls.

 

  On the other hand, if your phone is supported for Wifi-calling (and has access to Wifi), you might consider trying that feature to see if it might help improve your call situation.

 

  Are you able to test your SIM card in a different device? Simply re-inserting the SIM might also help as well.

 

Hope this helps 😀

 

Cheers


LindaH54
I'm a Participant Level 3

Thank you. We think this is sorted out now.

 

Thanks for keeping us posted @LindaH54.

 

Don't hesitate to share with the rest of the Community how you were able to sort it out Smiley

 



Hey @Cawtau

That is quite odd, it's not something that I've heard of before. 

 

@LindaH54, where exactly on your phone are you seeing this? Would you be able to send us a screenshot? 

Hopefully Cawtau's tips will help! Smiley 

 

 



FidoJulien
Moderator

Hey @LindaH54

 

Has your phone ever worked before for local calls? Also, what type of phone are you using?