Agent puts me on hold for more than 4 hours

[nik8]

On 26 November 2023, I was told by Fido support that an offer would be applied to my account once I receive and activate a new device that I had ordered from Fido. I received the new device today (28 November 2023) and I called the support but the agent told me that the offer has expired. I felt cheated and asked what do I need to do to get the offer that I was promised, then the agent told me she will transfer my call to a supervisor. It has been FOUR hours now and I'm still on hold. I'm disgusted by the way Fido is treating it's customers.

[FidoValerie]

Hey @nik8 !

Sorry to hear about what happened. That definitely doesn't sound right. 

When we have limited time offers, we usually encourage customers to take advantage of them as soon as possible, so they don't miss out! 

We can definitely look into this further with you. Simply reach out through any of the methods listed here and someone will be happy to assist you further.

We offer support via Live Chat and Social Media platforms as well, if you want to avoid the wait time.