After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier selector

Reply
Highlighted
I'm a Contributor Level 2
I'm a Contributor Level 2

After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier selector

If I’m in a weak coverage are I can no longer manually pick “Fido EXT” from the Carrier menu. That whole menu is gone after iOS 12 on an iPhone X. 

 

Note about 3 weeks ago (pervious iOS 11) I did run into that bug where the phone will no longer connect to the network and you have to restore the phone completely from backup. 

 

Hope its it’s not the same issue. At least this time I still have connectivity. 

 

Thoughts? Was this a carrier update from Fido or iOS 12 issue?

Accepted Solution

Re: After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier sele

Hey everyone!

 

We have good news to share: the new iOS update (12.1.1) restored the carrier selection option.  You just need to update your phone from iTunes or in your settings and you'll be able to manually select a network again! Smiley

View solution in context
Flag this to a Moderator
Message 1 of 72
16,939 Views
Highlighted
Former Moderator
Former Moderator

Re: After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier sele

Let's open a ticket in your account @cody_w

 

Sending you a PM right now. 



Flag this to a Moderator
Message 11 of 72
3,330 Views
Highlighted
I'm a Participant Level 1
I'm a Participant Level 1

Re: After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier sele

Facing the same issue.  Just wasted a few hours with tech support through messenger....they would not escalate the issue even though I have two iphones now both at IOS 12 updated carrier settings with same missing carrier option.

 

Will see if Fido corrects this week else will move to other carrier (on bring your own phone plan) as again live right on the border and need to manually and easily control voice roaming.

Flag this to a Moderator
Message 12 of 72
3,286 Views
Highlighted
I'm a Contributor Level 2
I'm a Contributor Level 2

Re: After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier sele

Hi FidoRachel, didn’t get a private message from you! Can you let me know what’s going on. This is obviously a serious issue for iOS12 users. That needs immediate attention. 

 

Thanks. 

Flag this to a Moderator
Message 13 of 72
3,279 Views
Highlighted
Moderator
Moderator

Re: After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier sele

Hey Fido Community  Smiley

I would like to update everyone on this

 

We don’t have exact timing to share but we are working to enable this feature in iOS12 later this year. To ensure the best experience we always recommend using the automatic setting on your device. The automatic setting will connect you to another network when you enter an extended coverage area, and will quickly return to our network when you’re back.

 

You will still be able to manually select the network when roaming outside of Canada.

 

 



Flag this to a Moderator
Message 14 of 72
3,237 Views
Highlighted
I'm a Contributor Level 2
I'm a Contributor Level 2

Re: After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier sele

Thanks for the update, but I beg do differ on your comments.

 

The "best experience" would be to allow us to manually pick an alternate network when the phone automatically drops us down to 3G coverage.

 

Lets face the truth, out here in BC, Fido has a lot of 3G coverage spots that are well covered by the other big 2 carriers on their LTE network.

 

So "best experience" would be to allow us to toggle carriers, like all the other carriers currently allow us to do.

 

This looks to be an oversight on Fido's part with your last carrier update that came out to support iOS 12. Someone forgot to notice the Carrier menu moved and didn't make the necessary changes in the carrier update.

Let's not hide a clear "Bug" as a "Feature"...

Flag this to a Moderator
Message 15 of 72
3,236 Views
Highlighted
Senior MVP Senior MVP
Senior MVP

Re: After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier sele

Hello Cody_W,

 

  Welcome to the community!

 


@cody_w wrote:...

The "best experience" would be to allow us to manually pick an alternate network when the phone automatically drops us down to 3G coverage.

 

Lets face the truth, out here in BC, Fido has a lot of 3G coverage spots that are well covered by the other big 2 carriers on their LTE network.....


  It's true that if you're outside of Fido/Rogers coverage, your phone should be able to access the other networks with extended coverage (Fido-EXT). That's a part of the roaming agreements. However, I do not believe it is Fido or Rogers who do not wish you to use the other networks while within their coverage. It's more likely the other networks who would like to prevent unnecessary roaming. If you're within Fido/Rogers coverage, the roaming agreements would not apply. If a phone uses the other networks outside of those agreements, those providers would prefer you pay them for your services.

 

Hope this helps Smiley

 

Cheers


Flag this to a Moderator
Message 16 of 72
2,577 Views
Highlighted
I'm a Contributor Level 2
I'm a Contributor Level 2

Re: After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier sele

This put this a little simpler. Also alluded to by other commenters above...

 

If Service provider X (Fido) offers feature A for years and years (as long as you can remember).

 

Then new software update comes out, and Service Provider X takes feature A away (whether purposely or accidental bug), yet Service Provider Y and Z still offer feature A....

 

It's justification enough for many people to walk over to Service Provider Y and Z.

 

Lets also not mention un-related feature B (Apple watch LTE support) that Service Provier X is not offering, yet Y and Z are...

Flag this to a Moderator
Message 17 of 72
2,557 Views
Highlighted
Moderator
Moderator

Re: After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier sele

Hey again Fido Community,

 

Then new software update comes out, and Service Provider X takes feature A away (whether purposely or accidental bug), yet Service Provider Y and Z still offer feature A....

To add on the update provided above, this is currently impacting Iphone users on IOS 12. Customers on iOS 12 don’t have the option to change their network settings. This option is still available for others.

 

We are working with Apple to enable this feature in iOS12 as Apple expects to have the network settings updated later this year. Though we do not have exact timing to share at this moment.

 

Hope this clarifies.



Flag this to a Moderator
Message 18 of 72
2,523 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Re: After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier sele

Hi I am having the same issue but contrary to what you are saying the automatic network is just NOT working in my remote area. I have spent hours on this issue on the phone with Apple and Fido. Nobody seems to care but I have an $800 cell phone (which is my only access to the internet) which I cannot use in my own house because I live in a remote area.  I’m about to cancel my plan which Fido and leave. This is really a big deal for a lot of people and you should take care of it rapidly! 

Flag this to a Moderator
Message 19 of 72
2,418 Views
Highlighted
Moderator (inactive)
Moderator (inactive)

Re: After iOS 12 Upgrade and new Carrier update - Bam! No more Carrier sele

Hey @Vafu,

 

Welcome to the Community!

 

Hmm that doesn't sound right, the automatic network setting should be available. We'd need to have a closer look at your situation! I'm sending you a PM, we'll continue over there Smiley



Flag this to a Moderator
Message 20 of 72
2,399 Views