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Address Change - Error 502

I'm a participant level 1
I'm a participant level 1

After waiting 2 hours for live chat to connect me with a human, clearing my cache, and trying multiple browsers I am now posting here.

I have gone through all the steps to try and update my billing address to no avail. I ended my services with Fido earlier this month and have a credit that needs to be issued. Can a Fido representative please reach out and assist me? I can no longer sit on the phone, stare at an empty live chat, or read more advice that just regurgitates what I have already done. An address change should not be this stressful or time-consuming.


Senior MVP Senior MVP
Senior MVP

Hello SamS4,


  Welcome to the community!


  Sorry to hear you're having issues with changing your address.


@SamS4 wrote:

...Can a Fido representative please reach out and assist me?...

  You should note that this forum is community-driven and not intended as a venue for customer services. While Fido moderators are availble to monitor the forums, they might not be able to provide customer services. You would need to re-contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.


Hope this helps 😀