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Activation Fee

I'm a Participant Level 1
I'm a Participant Level 1

I upgraded my phone last Saturday. I saw free activation on the web but when I actually upgraded it, it charged on my bill.

I have been using fido more than 10 years.

Please wave the activation fee. Thank you.


Former Moderator
Former Moderator

Hey @heesun1!


Welcome to the Community!


How did you complete your upgrade? Did you do it through My Account, did you place an order with a representative on the phone/Live Chat or did you go in store?


The Setup Service Fee is only waived if you upgrade your device through self-serve means on


Let us know!