Account on hold, yet still being charged

Account on hold, yet still being charged

Account on hold, yet still being charged

I'm a Participant Level 2

Account on hold, yet still being charged

As per the title.

4 REPLIES 4
Moderator

Hey @armh and thanks for reaching out.

 

When you say your account is on hold, are we talking about the temporary suspension?

 

Is it the regular charges? The reason I'm asking is because there is still a $7 monthly charge while your service is suspended.

 

Let me know.



I'm a Participant Level 2

Hi Kenny, 

 

My account is on temporary suspension, but I have opted to keep my phone number in the mean time. I would expect a 7 dollar bill on my account, however, it is showing a 75 dollar charge. I am not sure if this is expected or not?

 

 

Hey @armh!

 

Let us know how this was resolved and what exactly happened Smiley 

 

I'm sure others can benefit from the info! 



Let's check your  bill together to see what's going on.

 

I'm sending you a PM. Talk to you soon.