Account on hold, yet still being charged

Reply
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Account on hold, yet still being charged

As per the title.

Flag this to a Moderator
Message 1 of 5
1,021 Views
Highlighted
Moderator
Moderator

Re: Account on hold, yet still being charged

Hey @armh and thanks for reaching out.

 

When you say your account is on hold, are we talking about the temporary suspension?

 

Is it the regular charges? The reason I'm asking is because there is still a $7 monthly charge while your service is suspended.

 

Let me know.



Flag this to a Moderator
Message 2 of 5
1,012 Views
Highlighted
I'm a Participant Level 2
I'm a Participant Level 2

Re: Account on hold, yet still being charged

Hi Kenny, 

 

My account is on temporary suspension, but I have opted to keep my phone number in the mean time. I would expect a 7 dollar bill on my account, however, it is showing a 75 dollar charge. I am not sure if this is expected or not?

 

 

Flag this to a Moderator
Message 3 of 5
964 Views
Highlighted
Moderator
Moderator

Re: Account on hold, yet still being charged

Let's check your  bill together to see what's going on.

 

I'm sending you a PM. Talk to you soon.

 

 



Flag this to a Moderator
Message 4 of 5
963 Views
Highlighted
Moderator
Moderator

Re: Account on hold, yet still being charged

Hey @armh!

 

Let us know how this was resolved and what exactly happened Smiley 

 

I'm sure others can benefit from the info! 



Flag this to a Moderator
Message 5 of 5
860 Views