Account holder can't view bill

Account holder can't view bill

Account holder can't view bill

SOLVED
I'm a Participant Level 1

Account holder can't view bill

Hi i want to check bill and change the date plan 

but only account holder can do

before i try to do apply that but not working

seriously i want to get support this **bleep** happene 

if not changed this happen, I'll think other options 

Accepted Solution

Re: Account holder can't view bill

Solved by Senior MVP Senior MVP

Hello Qorrmaska14,

 

  Welcome to the community!

 

  It's possible that you selected subscriber rather than account holder when you registered for My Account. You would need to contact customer service to change your account status. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they'll also be able to access your account.

 

Hope this helps 😀

 

Cheers

 

View solution in context
1 REPLY 1
Senior MVP

Hello Qorrmaska14,

 

  Welcome to the community!

 

  It's possible that you selected subscriber rather than account holder when you registered for My Account. You would need to contact customer service to change your account status. Alternatively, you might consider sending @FidoSolutions a PM. Once they verify some information, they'll also be able to access your account.

 

Hope this helps 😀

 

Cheers