I have an LG phone from Fido that stopped working in last September. Fido promised to repair it and sent for me a loaner phone. My LG phone shipped and returned to me from Fido with no repair done. I still have the same problem with the phone. I bought an old iPhone 7 to keep myself going. Fido went and charged me for the loaner phone cost thinking that I have not returned it. I didn't have a shipping label from Fido so I called to ask why my account charged for the loaner phone cost. I got a shipping label and returned the loaner phone in October 2021. To this date my account still charged for the loaner phone cost altought I have a tracking number showing the phone has been returned to fido. Basically now I am paying for a faulted phone that I can longer use and a loaner phone that I have already returned. Ask me about contacting Fido customer service:
More than 10 times over the phone and 2 times chat. Forget about the wait time
I called fido technical support and I called Bright Star( the company that repair phones for Fido and Roger) also many times but it seems everyone blaming other fido department for the issue.
I don't really know what to do now.
Boxing day was a chance for me to get a better deal, but can't do anything with my account balance of $350+
Any suggestions?
