Accessing my phone messages

[Augusta77]

I have had an account with Fido since February 2018 which has included a voice messaging service that I have been using regularly. I continue to get text notifications indicating that I have a voicemail messages, however, when I dial 1, I am advised that I cannot access my phone messages. When I follow prompts by dialing 6-1-1 and attempt to access my account by providing my 10 digit phone number, I am advised that my number is not recognized! Help! What happened?!!? My account is in good standing. - A -

[FidoAmanda]

Hey @Augusta77!

Were you able to reach your voicemail by calling +1-416-821-6549?

We'd love an update!

[FidoGabrielle]

Hello there @Augusta77 !

Welcome to the community.

You may want to try calling the voicemail retrieval number: +1 416 821-6549.

You may also want to have a look at this article here as it could be helpful.

If that doesn't help, did you change plans recently? If so, maybe the option for the voicemail was not added properly. Feel free to reach out to us so we can correct this for you: fido.ca/contactus