5GB of Free Data Per Month- Disappeared

5GB of Free Data Per Month- Disappeared

5GB of Free Data Per Month- Disappeared

vincent205
I'm a Participant Level 3

5GB of Free Data Per Month- Disappeared

In mid December I received an offer from Fido for an extra 5gb of Data per month for free, however afterwards it disappeared. 

 

Image below is when the offer reflected on my account. Around Dec. 17

131917958_2596786800619053_7602446471905477265_n.jpg

 

If anyone has any solutions please advise. 

 

Thank you and stay safe homies.

6 REPLIES 6
vincent205
I'm a Participant Level 3

My bad, forgot to include the inital offer. Please see below:

today.jpg

FidoJulien
Moderator (inactive)

Hey @vincent205

 

Welcome to the Community Smiley

 

Did you make changes to your account after accepting the offer?



vincent205
I'm a Participant Level 3

Hey Julien,

 

I hope you're doing well!

In regards to my account, nothing was changed after accepting the offer. Since the acceptance I did not log in to check my account until earlier this week.

 

Thank you 😊 

FidoPierre
Moderator (inactive)

Hey @vincent205

 

Thank you for the clarification. In this case, we'd suggest reaching out to our customer support teams so we can take a closer look into your account as to what happened. You can reach us through any of the options you see here

 

We can also send you a PM from here if you would prefer. Let us know! 



vincent205
I'm a Participant Level 3

Hey Pierre, 

 

Is it possible to get a PM, I don't have much time during the week as I am working full time. 

 

Thank you.

Not a problem @vincent205, we'll review things with you Smiley

 

PM coming your way!