5GB of Free Data Per Month- Disappeared

[vincent205]

In mid December I received an offer from Fido for an extra 5gb of Data per month for free, however afterwards it disappeared. 

Image below is when the offer reflected on my account. Around Dec. 17

If anyone has any solutions please advise. 

Thank you and stay safe homies.

[vincent205]

My bad, forgot to include the inital offer. Please see below:

[FidoJulien]

Hey @vincent205

Welcome to the Community

Did you make changes to your account after accepting the offer?

[vincent205]

Hey Julien,

I hope you're doing well!

In regards to my account, nothing was changed after accepting the offer. Since the acceptance I did not log in to check my account until earlier this week.

Thank you 😊 

[FidoPierre]

Hey @vincent205, 

Thank you for the clarification. In this case, we'd suggest reaching out to our customer support teams so we can take a closer look into your account as to what happened. You can reach us through any of the options you see here. 

We can also send you a PM from here if you would prefer. Let us know! 

[vincent205]

Hey Pierre, 

Is it possible to get a PM, I don't have much time during the week as I am working full time. 

Thank you.

[FidoNick]

Not a problem @vincent205, we'll review things with you

PM coming your way!