2 Credit checks that have dented score

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I'm a Participant Level 2 doublejerms
I'm a Participant Level 2

2 Credit checks that have dented score

I’ve been a customer with Fido for a bit over a year and I’ve had 2 credit inquiries, July 2nd and September 2nd for no apparent reason. I haven’t opened any new accounts nor have I requested to open a new account or service. I also don’t have any late payments.  The only change was that I upgraded my plan once but that didn’t affect my credit score. I now have two dents in my credit score. How can I fix this? 

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Re: 2 Credit checks that have dented score

Hey @doublejerms

 

That does sound a bit strange. A plan change does not impact your credit score.

 

On our end, we are required to report your account's payment habits to credit bureau on a monthly basis. This can consist of the last payment you made, your account balance, cancellation, new activation etc. To better understand what happened, can you please clarify a couple of points for me?

 

How do you make your payments?

Are they made and received on our end before the due date?

 

Let us know.



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I'm a Participant Level 2 doublejerms
I'm a Participant Level 2

Re: 2 Credit checks that have dented score

Hi sorry for the late reply. I make my payments using my credit card and all my payments have been made and received before the due date. 

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Re: 2 Credit checks that have dented score

Hey @doublejerms

 

I'll send you a PM so we can take a look at this together.  Talk to you soon!



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