2 Credit checks that have dented score

[doublejerms]

I’ve been a customer with Fido for a bit over a year and I’ve had 2 credit inquiries, July 2nd and September 2nd for no apparent reason. I haven’t opened any new accounts nor have I requested to open a new account or service. I also don’t have any late payments.  The only change was that I upgraded my plan once but that didn’t affect my credit score. I now have two dents in my credit score. How can I fix this? 

[FidoJulien]

Hey @doublejerms

I'll send you a PM so we can take a look at this together.  Talk to you soon!

[FidoSaira]

Hey @doublejerms, 

That does sound a bit strange. A plan change does not impact your credit score.

On our end, we are required to report your account's payment habits to credit bureau on a monthly basis. This can consist of the last payment you made, your account balance, cancellation, new activation etc. To better understand what happened, can you please clarify a couple of points for me?

How do you make your payments?

Are they made and received on our end before the due date?

Let us know.

[doublejerms]

Hi sorry for the late reply. I make my payments using my credit card and all my payments have been made and received before the due date.