Trying to turn Wi-Fi Calling on my iPhone 14 Pro Max. It works on my SIM card with Bell, but on my eSIM with Fido
What am I doing wrong? I keep getting messages saying "To allow wi-Fi calling on this account, contact Fido". And I did, they cannot see what is wrong !
Hey @ecard !
Welcome to the Community.
Sorry to learn that you're currently unable to use Wi-Fi Calling.
We can definitely help you further and escalate this to our Technical Support team, should customer service not find the source of the issue.
First, could you please contact us over the phone or via Live Chat here so customer service can try to reset your network connection?
Should that fail, they can then transfer you to Tech Support for further troubleshooting.
Hope this gets resolved very soon!