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Wifi Calling won't turn on

ecard
I'm a Participant Level 2
I'm a Participant Level 2

Trying to turn Wi-Fi Calling on my iPhone 14 Pro Max.   It works on my SIM card with Bell, but on my eSIM with Fido Sad

 

What am I doing wrong?   I keep getting messages saying "To allow wi-Fi calling on this account, contact Fido".  And I did, they cannot see what is wrong !

 

3 REPLIES 3

FidoValerie
Moderator
Moderator

Hey @ecard

Welcome to the Community. Smiley 

 

Sorry to learn that you're currently unable to use Wi-Fi Calling. 

 

We can definitely help you further and escalate this to our Technical Support team, should customer service not find the source of the issue.

 

First, could you please contact us over the phone or via Live Chat here so customer service can try to reset your network connection? 
Should that fail, they can then transfer you to Tech Support for further troubleshooting. 

 

Hope this gets resolved very soon!



ecard
I'm a Participant Level 2
I'm a Participant Level 2

I already went trough all that chat.   After spending hours of waiting time on chat, a network reset did nothing.  The option is not enable on my account 

Thank you for the update! 

Did you end up speaking with the Tech Support team about this? 
They would be best suited to help. Smiley

 

If not, you can speak with customer service over the phone or via Live Chat once more and ask to be transferred to that department.