$10 data add-on not being applied to pre-paid account

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I'm a Participant Level 3
I'm a Participant Level 3

$10 data add-on not being applied to pre-paid account

Hi, I bought a $10 prepaid voucher yesterday. I entered the PIN and received the confirmation SMS that the voucher was applied and credited to my account. I was waiting for the credit to automatically purchase a 1 month 100MB data add-on but until 1 day later, still nothing.

 

How can I purchase a $10 1 month 100MB data add-on manually?

 

Thanks!

 

***Edited to add label***

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Re: $10 data add-on not being applied to pre-paid account

Hey @GPF!

 

You can add this feature by logging into My Account or even by dialing 6-1-1 from your mobile phone (Select #3 for phone features).

 

You just need to make sure to have the sufficient balance to cover the cost of your voice plan, the 911 fee and your add-on. 

 

There should only be a delay of up to 5 minutes between the time you refill and the time the amount is deducted from your balance. 

 

I hope this was helpful. Smiley 



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I'm a Participant Level 3
I'm a Participant Level 3

Re: $10 data add-on not being applied to pre-paid account

Hello Pierre,

 

I already have the 100MB add-on in my account and I also have sufficient balance to cover the $10 add-on and 911 fees.

 

Yes, it normally takes 5 minutes to apply the $10 voucher and the amount deducted from my balance, but it has been over a day already since I applied the voucher and I'm still waiting for the amount to be deducted and my mobile add-on refilled to 100MB.

 

Thanks.

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Re: $10 data add-on not being applied to pre-paid account

Thank you for the clarification @GPF

 

I'll send you a PM so we can take a closer look at this together. Smiley 

 

 



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I'm a Participant Level 3
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Re: $10 data add-on not being applied to pre-paid account

Hello, this situation has happened to me again yesterday. Could someone please contact my via Private Message? Thanks.

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Re: $10 data add-on not being applied to pre-paid account

Hey @GPF,

 

Sure thing! Sending you a PM right now Smiley

 

Talk to you soon.



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