wrong charge for late payment

wrong charge for late payment

wrong charge for late payment

I'm a Participant Level 1

wrong charge for late payment

I set up a pre-authorized payment method for paying bill.

My previously pre-authorized card expired. And I updated new pre-authorized payment info. It became effective immediately and I received confirmation email.

But Fido did not charge me. And I just found out that I still got charged for late payment in next bill cycle....

I am very sure that the payment info is correct.  Can someone help me with that???

1 REPLY 1
Moderator

Hey @sherry0123! Philippe here. Welcome to the community. Smiley

 

I'll be happy to help you with your question!

 

That could be due to you changing the card information after the payment date. We'd have to take a look at your account to be sure what happened. You can reach us here for that or request a PM from the community.