Solved! Go to Solution.
Welcome to the community!
Sorry to hear you're having signal issues on the upper floor of your new house. As suggested, the best option would be to get Wifi-extenders or a mesh system (see here and here; also many other discussions on topic). If possible, you might also consider relocating the modem/router to a more central location in your house. You can view here for other ways to optimise your Wifi.
I also understand some providers might offer mesh networks with their services. However, those systems require the modem/router to be compatible with connecting a mesh network. It should be noted that it isn't necessarily free of charge either. While the modem/router rental is included with the service, the addition of mesh pods usually requires an additional monthly rental fee.
Unfortunately, I don't think Fido's modem/router are mesh compatible. That means that you will need to connect a router (Fido modem/router in bridge mode) with mesh capabilities in order to create a mesh network. I understand the addition of those systems can be quite expensive. You might consider Wifi-extenders as they tend to be more cost effective. You can read about the pros and cons of each system.
You should note that the forums are community-driven and not intended as a venue for customer services. As such, we would not have access to customers' account information. If you would like to re-discuss your issue, you would need to contact technical support.
Hope this helps 😀