"Fulfillment type = None"

"Fulfillment type = None"

"Fulfillment type = None"

I'm a Participant Level 1

"Fulfillment type = None"

I just ordered Fido Internet exactly last week. I got my modemn on the 2nd of Novemeber and was told it'd be ready. However, the @ symbol doesn't light up on my modemn but I get the 2 blue lights above it.

 

I called Fido and was put on hold for TWO hours until the agent told me there was nothing he could do. I was told to wait until it's actiavted.


It's been 4 days and still no internet. I called again yesterday and another agent told me I'd have internet today. I still don't have it! I'm getting really frustrated because I need to work from home and my data is running out.

 

When I log into My Account, this is what shows.

 

CB20843F-3D0E-4E84-ACC2-FD664D23FAED.jpeg

1 REPLY 1
Moderator

Hey @ppoop! Philippe here. I hope you're doing well. Smiley

 

I totally understand your frustration there. A working internet connection is important! Are you still having the problem with your home internet?

 

If yes, I suggest contacting us here for support or you can request a PM from the community.