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"Fulfillment type = None"

I'm a participant level 1
I'm a participant level 1

I just ordered Fido Internet exactly last week. I got my modemn on the 2nd of Novemeber and was told it'd be ready. However, the @ symbol doesn't light up on my modemn but I get the 2 blue lights above it.


I called Fido and was put on hold for TWO hours until the agent told me there was nothing he could do. I was told to wait until it's actiavted.

It's been 4 days and still no internet. I called again yesterday and another agent told me I'd have internet today. I still don't have it! I'm getting really frustrated because I need to work from home and my data is running out.


When I log into My Account, this is what shows.





Hey @ppoop! Philippe here. I hope you're doing well. Smiley


I totally understand your frustration there. A working internet connection is important! Are you still having the problem with your home internet?


If yes, I suggest contacting us here for support or you can request a PM from the community.