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promo rebate rate decrease when promo period is not even over??

usernamechanged
I'm a Contributor Level 1
I'm a Contributor Level 1

My internet promo is not over, yet the monthly rebate shown on the bill -$37.5 changed to -$30. Why??? Monthly rate and everything else remains the same just the monthly promo rebate decreased for no reason. There was no warning, prior notice whatsoever. Why???

1 REPLY 1

FidoPhilippe
Moderator
Moderator

Hey @usernamechanged! Philippe here.

 

I certainly understand your feelings there. We do like to avoid any billing surprises for our clients whenever possible.

 

It may be that your originally promotion was due to expire and was replaced by another one. However, the only way to confirm this would be to check your account. You can contact us here for that or request a PM from the community for assistance.