cancel
Showing results for 
Search instead for 
Did you mean: 

Did not receive cancellation email from Fido

na7aph
I'm a Participant Level 2
I'm a Participant Level 2

Hello,

 

I cancelled my home internet with Fido effective immediately last week. The rep who processed the cancellation said that I would get an e-mail confirmation of the cancellation and final bill from Fido within 24-48 hours. I checked my inbox and junk mail every day since then, but did not receive any e-mail from Fido confirming my cancellation. 

 

Can a moderator help me with this?

1 REPLY 1

FidoPhilippe
Moderator
Moderator

Hey @na7aph! Philippe here. Welcome to the community. Smiley

 

We'd need to check you account to confirm that. You can contact us here for that or request a PM from the community for assistance. That said, your final invoice will always come out the same time your previous invoices did, dictated by your account's billing cycle.