Can you guys post the tech support number for home Internet. Please. I've got an outage and resetting the modem doesn't help.
Following the link to your website doesn't help either as it wants me to logon which I for.some.reason can't.
Hey @Georgop and welcome to the Community!
Internet should be up and running, if restarting the modem does not work we do suggest checking with tech support as you mentioned.
Fido.ca does require you to log in to chat with them, you can also call them at 1-888-259-3436. They're open 24 hours
Hope that helps!
Welcome to our Community!
That's definitely odd.
Have you tried restarting the modem to see if that helps? Can you power off and unplug the modem from the power outlet, wait 30 seconds, plug it back in the power outlet and power it back on? Then wait for the modem to boot back up and perform another test?
If there's no improvement after rebooting, I would suggest reaching out to our Technical Support to have this looked into. They're available 24/7 and an agent will definitely be able to help you out with this
They can be contacted here.
Keep us posted on how it goes
this started happening yesterday. I uplugged the power of modem twice and run the same test. it is the same. This morning, I do the test again and the result is 4.7Mbs which is still half of the expected rating.
I think the support folk don't know the root cause at the moment when I was chating with him, but he verified the upload speed is indeed 4.5Mbps. Since I need to leave to work, I leave it to the support folk to keep investigating(I saw he reset the model twice remotely). However, two days passed, my upload speed is still around 2.5~4.7 Mbps.