home intenet sucks and so does customer service

home intenet sucks and so does customer service

home intenet sucks and so does customer service

SOLVED
I'm a Participant Level 2

home intenet sucks and so does customer service

I am using fido home internet.Everyday night it stops or slow downs from 10pm to 4 am. When i made a complaint and a person came from FIDO he said that it is normal as all your bandwidth will be used by Rogers.

 

I tried calling customer care and could not connect after waiting for 20minutes. I am going to surrender my connection and switch to some other operator.

 

Please dont go for fido home connection

Accepted Solution

Re: home intenet sucks and so does customer service

Solved by Moderator

Hi there, @harshdeep195

 

Can you perform a total factory reset of the modem and router and see how it goes?

 

Let me know. 

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Moderator

Hi there, @harshdeep195

 

Can you perform a total factory reset of the modem and router and see how it goes?

 

Let me know. 



I'm a Participant Level 2

How to reset 

 

What will be my ID and password after reset. My fido modem box has no default id pw details. Reply me on my email or call me

 

 

***edited to remove personal information***

Simply insert a thin tool (like a paperclip or a safety pin) into the small hole on the back of the modem and hold for 10 seconds. This will reset the default Wi-Fi network names (SSIDs) and passwords printed on your modem’s label.

 

This video might also help!