home intenet sucks and so does customer service

[harshdeep195]

I am using fido home internet.Everyday night it stops or slow downs from 10pm to 4 am. When i made a complaint and a person came from FIDO he said that it is normal as all your bandwidth will be used by Rogers.

I tried calling customer care and could not connect after waiting for 20minutes. I am going to surrender my connection and switch to some other operator.

Please dont go for fido home connection

[FidoFaiza · Accepted solution]

Hi there, @harshdeep195

Can you perform a total factory reset of the modem and router and see how it goes?

Let me know. 

[harshdeep195]

How to reset 

What will be my ID and password after reset. My fido modem box has no default id pw details. Reply me on my email or call me

***edited to remove personal information***

[FidoRachel]

Simply insert a thin tool (like a paperclip or a safety pin) into the small hole on the back of the modem and hold for 10 seconds. This will reset the default Wi-Fi network names (SSIDs) and passwords printed on your modem’s label.

This video might also help!