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A story of a Ghost Fido Internet

Previously I posted about a Fido home internet opened itself. Now I'd like to talk about the whole story. Last week I was at work, I got a call from Fido saying they sent a internet modem to me by mistake and asked to refuse receiving it. I didn't re...

SamGW by • I'm a participant level 3
  • 890 Views
  • 1 replies
  • 0 likes

modem return

there was a mistake made for the 150M service I ordered online, two orders were created for the same address and fido send me two modems. I chatted with the CS agent online and she cancelled one of the account and told me to ship the extra modem back...

aximrocks by • I'm a participant level 1
  • 867 Views
  • 1 replies
  • 0 likes

Cannot sync my account to my email correctly.

I'm tired of calling to properly setup my account.  I've been at the Fido store twice, been on 4 calls with general support, 2 calls with validation, and MyAccount STILL cannot show my new internet account when I log in.   Can someone fix the issue?

ntpm by • I'm a participant level 1
  • 928 Views
  • 1 replies
  • 0 likes

How I return modem. Store not accepting

I cancelled my home internet service and have not received any confirmation of the cancellation by email.  And I went to return my modem in store (which on your website specified "Get the Right Hardware (exchange/swap equipment)".  But they advised t...

Janey2 by • I'm a participant level 1
  • 1101 Views
  • 1 replies
  • 0 likes
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