Waiting on Modem

[kkkkkkkkkkkkkk]

I've ordered Fido Home Internet 2 weeks ago, and the request is still pending. I have not yet received a modem, or any notification if it has been shipped. 

[kkkkkkkkkkkkkk]

Thank you! Regarding a tracking number, nothing. The only thing I have is an order number of #*********, and states it is a pending request. 

[FidoLony]

Hey @kkkkkkkkkkkkkkkkkkkkkkkkkkkk,

Welcome to the community!

That's definitely odd. Did you get a tracking number for the parcel or any updates?   

[kkkkkkkkkkkkkk]

Thank you! Regarding a tracking number, nothing. The only thing I have is an order number of #**********, and states it is a pending request.. 

[FidoLony]

I see. 

We can definitely have a look at your account and check the status of the modem shipment. 

You can get in touch with customer service or we can send you a PM here if you prefer. 😊

[kkkkkkkkkkkkkk]

A PM here would be perfect, thanks so much. Much appreciated. 

[FidoValerie]

Hey @kkkkkkkkkkkkkk !

A PM has been sent your way. Talk to you soon.