Unable to add Fido Internet to main user account

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I'm a Participant Level 2
I'm a Participant Level 2

Unable to add Fido Internet to main user account

What is the procedure to add Fido Internet to my old wireless profile. I would thought it would be done automatically and it didn't.

Also tried to register a new user email address and associate Internet account with the new user profile with no luck ( getting system error saying please try later).

Can somebody confirm how/when Fido Internet profile was added for them? Did it ever work for anybody else?

 

 

***Edited to add Labels***

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Re: Unable to add Fido Internet to main user account

Thanks Emanuel for helping with debugging, finally I was able to login correctly and see both wireless and Internet on the same page.

My issue was that after ordering Fido Internet I continued to login with my original username which was my phone number - this was my mistake! The solution was to open a new account with username that is an email address associated with both wireless and Internet accounts(should be the same) - only then both appeared on the same page login page.
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Former Moderator
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Re: Unable to add Fido Internet to main user account

Hey Serous_guy!

 

That's odd, it should be done automatically! 
I'll send you a PM to look into that for you.

 



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I'm a Participant Level 2
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Re: Unable to add Fido Internet to main user account

Thanks Emanuel for helping with debugging, finally I was able to login correctly and see both wireless and Internet on the same page.

My issue was that after ordering Fido Internet I continued to login with my original username which was my phone number - this was my mistake! The solution was to open a new account with username that is an email address associated with both wireless and Internet accounts(should be the same) - only then both appeared on the same page login page.
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Former Moderator
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Re: Unable to add Fido Internet to main user account

Hey Serious_Guy1!

 

Thanks for sharing with the Community!

 

Happy to hear everything is up and running. Smiley



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I'm a Contributor Level 1
I'm a Contributor Level 1

Re: Unable to add Fido Internet to main user account

Hi,

 

i am unable to see my internet account on my account(mobile) as well.

 

can you help?

 

thanks.

 

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Former Moderator
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Re: Unable to add Fido Internet to main user account

Hey thiismereally!

 

Are you logging in to My Account using your phone number or your email address?

 

Let us know!



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I'm a Contributor Level 1
I'm a Contributor Level 1

Re: Unable to add Fido Internet to main user account

Hi,

 

i login to my account with my phone number.

 

when i login to the account, i only see "Account Overview - Mobile" option available.

 

Thanks.

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Former Moderator
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Re: Unable to add Fido Internet to main user account

Hey thisismereally!

 

To be able to see both your accounts you going to need to set up a new My Account profile using your email address as your username. 

 

You can do this my clicking on Register Now under the login section for My Account.

 

Let us know how it goes!



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Re: Unable to add Fido Internet to main user account

Hi,

 

I just created a new account under the login page, and it is asking me to connect my account. But when i entered my account number, it says the information you've entered is not in our records. I have checked and verified the account number is correct.

 

Thanks

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Former Moderator
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Re: Unable to add Fido Internet to main user account

Good morning!

 

Are you using the same email address that's associated to your Fido account? 

 

As for your account number, you're using the 9 digits on the top right of your fido bill, right?

 

Let me know 😃



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