What is the procedure to add Fido Internet to my old wireless profile. I would thought it would be done automatically and it didn't.
Also tried to register a new user email address and associate Internet account with the new user profile with no luck ( getting system error saying please try later).
Can somebody confirm how/when Fido Internet profile was added for them? Did it ever work for anybody else?
***Edited to add Labels***
Solved! Go to Solution.
I'm having the same issue. When I log in using my e-mail address, I only see my mobile account. If I try to register using my internet account number, it says the account is already registered to my e-mail address and I can just log in--but again, when I log in it only shows my mobile account...in short, it's just sending me in circles.
Yes, obviously it's the same e-mail address for both accounts. The message I'm getting if I try to register with my internet account is literally that the e-mail address is already registered to my mobile account.
Gotcha, thanks for clarifying @jecca!
I'll be sending you a PM to take a closer look at the account and see what can be done
Keep an eye on your inbox, PM coming shortly.
Welcome to the Community
In order for the registration to be successful, the email address that's registered on your Wireless Account needs to be the same as the one on the Internet account.
Can you confirm if that's the case at the moment, do we have the same email address on our side on both accounts?
Let us know and we'll take it from there.
I just created a new account under the login page, and it is asking me to connect my account. But when i entered my account number, it says the information you've entered is not in our records. I have checked and verified the account number is correct.
yes i am signing up with the same email for my cell phone account. I'm also using the account number that was provided to me when I signup for the home internet last week.